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Resolve tickets from the runbook and keep a clean incident timeline.
by ZeaIQ
Included with your ZeaIQ plan. Runs on your own models.
You’ll connect
The Service desk agent works the ticket from your runbooks; the Incident scribe keeps the timeline, impact and follow-ups, and drafts the stakeholder update.
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Under the hood
IT Service Desk Agent
Service desk
Resolves common IT requests from your runbooks (access, VPN, email, devices) with numbered steps, and prepares a clean escalation when it cannot.
Incident Scribe
Incident scribe
Turns incident chat logs and alerts into a clean timeline, impact statement and postmortem draft, and emails the summary on request.
Trust
Access
Get started
About 3 minutes end to end. You can finish setup later from Marketplace › Installed.
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Changelog
Oct 6, 2026 · Current
Initial release.
ZeaIQ
Reviews snippets and PR diffs against a checklist of best practices. Pairs with the 'code-reviewer' Skill from your library.
ZeaIQ
Turns incident chat logs and alerts into a clean timeline, impact statement and postmortem draft, and emails the summary on request.
ZeaIQ
Resolves common IT requests from your runbooks (access, VPN, email, devices) with numbered steps, and prepares a clean escalation when it cannot.
Automated review
Reviewed 26d ago by the ZeaIQ marketplace team.